We love their food but the order is too frequently wrong or includes cold food. Burgers are better warm to hot. We travel to another Checkers in the area now. Update: 1-25-18. We recently visited this place again. The crew was very efficient and everything was as it should be.
Good food, okay customer service. They're kinda rude sometimes but I don't blame them. Customer service. Ya know.
Im still going to give it a high rating because i love the food and most employee's are great. But i stopped by one hour before they closed as a walk up customer. Was told they had already closed and as i walk away i see that two cars get to place an order and get their food after i had already been turned away. I understand people not wanting to stay late but if it says your open until 11 dont turn me away at 10:04 telling me its closed then proceed to take other customers orders.
This Checkers is the best one in the Grand Rapids area! They do a great job taking orders and getting them right. Food is hot and fresh and correct. Checkers fries are awesome, but this Checkers delivers on every item consistently.
It's good everybody's nice, and they usually get our orders right there's only a couple times we haven't