Hostesses and possibly manager need training on customer service. My family went to the restaurant at 6:30 on a Saturday night. There were 8 of us. Half of us are from out of state and we were meeting up for dinner. We were told it would be a 25 minute wait to seat. We were happy to wait. After a few minutes we were asked if we would mind being split up to sit across the restaurant from each other. We declined and said we didn’t mind waiting. The hostess staff rolled their eyes and continued to whisper about how we wouldn’t split up. They called a man who looked like a manager up and continued to talk and whisper about us. After a few more minutes we were asked if we would mind sitting at high top tables. Two of our party are women over 85, one is very fragile and on a cane. So, we declined again. We did not mind waiting. The eye rolling and whispering continued. I walked up to the group of whispering hostesses and asked if it was a big problem for us to wait. We didn’t mind. We were told it would be probably 35 minutes instead of 25. That was fine. We didn’t mind. As we waited I watched the hostess make up random times for how long the wait would be. She told several parties of 4 it would be anywhere from 30 minutes to 2 hours. She acted very agitated. We were finally told after about 30 minutes that if we didn’t take the high tops there was no way we would get seated any time soon. We politely declined and went across the street where we were seated immediately. This review is not in response to the wait time. It is about the unprofessionalism of the staff. All very young and inexperienced. More training needed.
Very friendly server & bar tender. (we ate at the bar) . The food was delicious and in huge portions. I had a to go box to take some home. The place was clean both inside and outside. There was a wait but it didn't take very long. There is also some benches outside to relax in if you are waiting or just want to enjoy some time as you wait. They also open the door for you as you enter to welcome you in. The restrooms were also very clean. The prices are very reasonable. You can choose meals to split if you want to or share appetizers. Overall very nice experience. Even met some of my fellow coworkers as they were coming in to eat.
Just an absolute disaster. A simple request to switch out chicken for shrimp, turned into a 3 minute discussion. I ended up agreeing with the server just to move on. Once the food, that I didn't want, finally arrived - it was awful. The pasta was overcooked, the broccoli was overcooked, and the entire meal was bland. Hardly any flavor. We stopped in during a roadtrip, to enjoy a little break from the road... In retrospect, I would've rather sat in traffic.
Server was poor. Perhaps he was new. Had to ask for salad to be served after 20 minutes. Asked three times for water. Food came almost immediately after salad. No knives for chicken and steak. Glad I had a pocket knife - server came back about the time we finished eating. Got drink refill. No visit from manager. Food was acceptable.
We ate here for lunch got the endless wings and the endless riblets/fries plus got drinks. They were not very busy for a Sunday compared to Friday and Saturday nights and our orders were taking forever and it took awhile for our drink refills as well not to mention our food was not hot like most places. Our fries tasted old and were just luke warn not hot like they would be if they were fresh. It was very disappointing I guess they will never improve not the first time we got old and cold food here. I'm just speechless honestly why good service is not a priority???!